Warranty Policy
Comprehensive coverage for your custom build
1. Build Quality Guarantee
Every PC we build comes with our commitment to quality:
- Hand-assembled with care by experienced technicians
- Comprehensive testing before shipping
- Windows 11 pre-installed, activated, and ready to use
- Quality assurance on all connections and configurations
2. 30-Day Satisfaction Guarantee
No-Questions-Asked Return
We offer a 30-day no-questions-asked return policy for unopened PCs. If you're not completely satisfied with your build, you can return it within 30 days for a full refund.
* PC must be in original condition with all original packaging and accessories
3. Out-of-Box Issues
If something's wrong with your PC when you receive it, we'll fix it immediately at no cost to you. This includes any assembly issues, configuration problems, or component defects discovered upon initial setup.
4. Component Warranties
After the initial 30-day period, all components are covered by their manufacturer warranties:
Typical Warranty Periods:
- • CPUs: 3-5 years
- • GPUs: 2-3 years
- • RAM: Lifetime (limited)
- • Storage: 3-5 years
- • Motherboards: 3 years
- • Power Supplies: 5-10 years
Our Support:
- • Help with RMA processes
- • Warranty claim assistance
- • Technical troubleshooting
- • Replacement coordination
5. Care Package - Extended Support
$200 Care Package
Want full support without the hassle? Our Care Package provides comprehensive coverage for up to 2 years:
- We handle all repairs and replacements
- Just ship your PC to us - we'll take care of everything
- Parts, labor, and return shipping included
- Priority support and faster turnaround times
- No need to deal with multiple manufacturers
6. What's Not Covered
The following are not covered under warranty:
- Physical damage from accidents, drops, or misuse
- Damage from liquid spills or environmental factors
- Software issues not related to our installation
- Modifications or repairs performed by others
- Normal wear and tear on consumable components
7. Warranty Claims Process
1
Contact Us
Email us at ncbentley4@gmail.com with issue details
2
Diagnosis
We'll help troubleshoot and determine the best solution
3
Resolution
RMA assistance or Care Package repair service
8. Contact for Warranty Support
For warranty claims or technical support, contact us at ncbentley4@gmail.com with your order number and detailed description of the issue.