Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as:

  • Contact information (name, email, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through Stripe)
  • Custom build preferences and specifications
  • Communication history and support requests

2. How We Use Your Information

We use your information to:

  • Process and fulfill your custom PC orders
  • Communicate about your build progress and shipping
  • Provide customer support and technical assistance
  • Send order confirmations and tracking information
  • Handle warranty claims and RMA processes
  • Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

  • Payment processors (Stripe) for secure transaction processing
  • Shipping carriers for delivery services
  • Component manufacturers for warranty claims and RMA processes
  • Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information. Payment processing is handled through Stripe's secure, PCI-compliant platform. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order history and warranty information may be retained for extended periods to support ongoing customer service.

6. Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of non-essential communications

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at ncbentley4@gmail.com